dbkks Privacy Policy — How We Handle Your Personal Data

dbkks is committed to protecting the privacy of all persons who use the dbkks platform. This Privacy Policy sets out the basis on which personal data collected from users of the platform, or provided by users to dbkks, will be processed by dbkks. Please read this policy carefully before using the dbkks platform. By registering for an account or by continuing to use the platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy applies to all personal data collected through the dbkks website at https://dbkks.org, through the dbkks mobile platform, and through any correspondence or interaction between you and dbkks including support communications. It applies regardless of how you access the platform, whether via a mobile browser in Dhaka, a tablet in Chittagong, or any other device across Bangladesh.

When you register for a dbkks account, we collect the following personal data: your full legal name, date of birth, residential address, email address (if provided), and Bangladeshi mobile phone number. This data is required to create and maintain your account, verify your identity, and comply with responsible gaming obligations including age verification.

dbkks collects data relating to all deposits and withdrawals made through your account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction reference numbers, and the amounts and timestamps of each transaction. This data is required for the processing of payments, for audit and compliance purposes, and for the detection of potentially fraudulent activity.

dbkks automatically collects certain technical data when you access the platform, including your IP address, device type and operating system, browser type and version, session duration, pages visited, games played, and betting activity. This data is collected via server logs and session tracking technologies and is used to maintain platform security, diagnose technical issues, and improve the overall platform experience for users across Bangladesh.

The primary purpose for which dbkks processes your personal data is to operate your account and to deliver the services of the dbkks platform to you, including processing your deposits and withdrawals via bKash, Nagad, and other accepted payment methods, maintaining your transaction history, enabling your access to the game library and sports betting markets, and providing customer support when you contact us.

dbkks is required to verify the identity and age of account holders as part of its responsible gaming and anti-money laundering obligations. Personal data including name, date of birth, and address is used for this purpose. Where verification documents are submitted, such documents are processed solely for verification purposes and are not used for any other purpose without your explicit consent.

Technical and usage data collected by dbkks is used to monitor for suspicious activity on the platform, to detect and prevent fraud, and to identify and investigate potential breaches of the dbkks Terms and Conditions. This includes monitoring for signs of multiple account usage, automated access, and collusion between users. Where fraudulent activity is identified, dbkks may share relevant data with law enforcement or regulatory authorities as required by law.

dbkks processes your personal data on the following legal bases: (a) contractual necessity — processing your identity, contact, and financial data is necessary to perform the contract between you and dbkks that is created when you register for an account and accept the Terms and Conditions; (b) legal obligation — identity verification, age checks, and transaction record retention are required by applicable anti-money laundering and responsible gaming obligations; (c) legitimate interests — processing technical and usage data for the purpose of platform security, fraud prevention, and platform improvement is in the legitimate interests of dbkks and its users; (d) consent — where dbkks seeks to send you marketing communications, it will do so only with your explicit consent and you may withdraw that consent at any time.

dbkks works with a limited number of third-party service providers who assist in the operation of the platform. These include payment processing partners (including the operators of bKash, Nagad, Rocket, and Upay integrations), identity verification service providers, game studios and content providers (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming), and platform hosting and infrastructure providers. All service providers are required to handle personal data in accordance with applicable data protection standards and may only use data for the specific purposes for which it has been shared.

dbkks may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or in connection with the investigation of a suspected or actual criminal offence, fraud, or other illegal activity involving the dbkks platform.

dbkks does not sell, rent, or otherwise transfer your personal data to any third party for marketing or commercial purposes unrelated to the operation of the dbkks platform. Your personal data belongs to you and is used only to deliver, secure, and improve the services you have chosen to use.

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a local bank transfer, dbkks collects the mobile number or bank account details associated with the transaction for the purpose of processing the payment and maintaining your transaction history. Full mobile wallet credentials (PINs, passwords) are never collected or stored by dbkks. Payment transactions are processed by the respective payment operators, and dbkks does not store full payment account credentials on its servers.

dbkks maintains a complete record of all financial transactions conducted through your account, including the date, time, amount, payment method, and transaction reference for each deposit and withdrawal. This record is accessible to you through your account history at any time and is retained by dbkks in accordance with the data retention policy set out in Section 8 of this Privacy Policy.

The dbkks platform uses cookies and similar session tracking technologies to operate correctly and to deliver a consistent experience. Cookies used by dbkks include: session cookies (required to maintain your login state during a session and to keep your game state active between page navigations), preference cookies (used to remember your display preferences), and analytics cookies (used to understand how users interact with the platform so that dbkks can identify areas for improvement). dbkks does not use third-party advertising cookies or cross-site tracking technologies.

You can manage or disable cookies through your mobile browser settings. Please note that disabling session cookies will prevent you from logging into your dbkks account and will disrupt the core functionality of the platform. Preference and analytics cookies may be disabled without affecting your ability to access the platform, though some display features may not function as intended. dbkks does not provide a separate cookie consent banner because the cookies in use are limited to those necessary for platform operation and first-party analytics.

dbkks retains personal data for as long as your account remains open and for a period thereafter as required by applicable legal obligations. Account data including identity records, transaction history, and responsible gaming records are retained for a minimum of five years following account closure in order to meet anti-money laundering record-keeping obligations. Technical and usage data is retained for a shorter period, typically twelve months, after which it is anonymised or deleted. Where you submit identity verification documents, those documents are retained only for as long as is necessary for the verification process and any associated legal obligations.

You have the right to request access to the personal data held about you by dbkks, to request correction of any inaccurate data, and to request deletion of your personal data in circumstances where dbkks is no longer required to retain it under applicable legal obligations. To make a data access, correction, or deletion request, please contact dbkks support at [email protected], stating your full name, account details, and the nature of your request. dbkks will respond to all legitimate requests within a reasonable timeframe.

You may object to the processing of your personal data for legitimate interests purposes, or request that dbkks restrict the processing of your data in certain circumstances — for example, while a correction request is being assessed. Where you object to processing that dbkks is required to carry out in order to operate your account or to comply with legal obligations, dbkks may be unable to continue to provide services to you. Any such restrictions will be communicated to you clearly before they take effect.

dbkks implements appropriate technical and organisational security measures to protect the personal data it holds against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the dbkks platform, encryption of sensitive data at rest, access controls limiting access to personal data to authorised personnel only, regular security reviews, and monitoring for anomalous activity. Whilst dbkks takes reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security and dbkks cannot be held liable for security breaches that result from events beyond its reasonable control.

The dbkks platform is strictly for persons aged 21 years and above. dbkks does not knowingly collect personal data from persons under the age of 21. If dbkks becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has accessed or registered on the dbkks platform, please contact dbkks support immediately at [email protected] so that the matter can be investigated and resolved promptly.

dbkks reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where dbkks introduces a new category of data processing or begins sharing data with a new category of third party — dbkks will provide reasonable advance notice to account holders via the platform or by message to your registered contact details. Minor clarifications or administrative updates may be made without prior notice. The date at the top of this policy will always reflect the date on which the most recent version came into effect. Your continued use of the dbkks platform following any update to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dbkks has handled your personal data, please contact the dbkks support team. You can reach us by email at [email protected] (plain text — not a clickable link). dbkks will acknowledge all privacy-related enquiries within a reasonable period and will respond substantively as promptly as the nature of the request allows. Please include your full name, account details, and a clear description of your request or concern when contacting us.